Salesforce is a leading customer relationship management platform used by over 150,000 companies around the world. Salesforce fosters connection with your customers and integrates every part of your business that interacts with customers onto a single CRM platform. With Salesforce, you can centralize all insights, information and reporting pertaining to your customers—including marketing, sales, service, support and more.
Think of CRM as a map showing where you are with customers and the direction you should go to better meet their needs and grow your business to the next level. Hiring a company that specializes in Salesforce development services is the first step in that direction. There are hundreds of ready-made Salesforce tools on the market for companies of any size, and Salesforce integrates easily with existing data and systems.
When you hire out for Salesforce development services, you can subscribe to already built, on-demand, customizable services without the high fees for maintenance and other costs associated with the daunting process and time involved in creating a CRM from scratch. Hiring out for Salesforce development services can pay for itself many times over in return on your investment.
Improve Sales and Marketing
Salesforce provides a view of your complete sales history, down to a specific deal for a specific salesperson. You can review this history for a certain company account, a specific customer, or even for an individual transaction or deal. Salesforce also enables you to create more engaging marketing with the ability to send targeted and personalized messaging, and triggers based on customer actions.
Salesforce automates redundant tasks and administrative work using AI to create a familiar and repeatable process that can be reviewed and refined to improve and streamline sales. By automating so many everyday tasks, it frees your sales and marketing people to focus on more essential and profitable things – like making sales and marketing.
Better Customer Service, Support and Retention
Salesforce increases sales and revenue and improves customer support and response time. You can manage every channel from one view and unify email, social, phone and chat support.
Salesforce can also help you to create better qualified leads. It can examine possible leads based on your company’s products and customer profiles, and pre-qualify the leads that are most likely to be profitable.
Ready for the Next Step? Find a Salesforce Development Company .
Many companies offer Salesforce development services, so how can you find the right fit for your organization?
Start your search with ACAP and then keep looking. In fact, we encourage it. Because more than 90% of clients who consider ACAP in their search for Salesforce development services, ultimately choose ACAP in the end. As a strategic partner, we work hard to help you succeed. The better you do—the better we do, and we want you to be great.
ACAP’s experienced Salesforce development consultants provide deep architectural and implementation knowledge, information architecture, workflows, development and support, and we offer a wide array of Salesforce plug-ins that can be used to expedite implementation and reduce cost.
So please get in touch. Let’s talk about the challenges and opportunities given your particular situation, and how ACAP can tailor a customized Salesforce solution best suited to achieve your goals and be successful.